Ruthie's Run Return Policy

Merchandise must be returned within three weeks from the purchase date.

Sale merchandise must be returned within 5 days from the date of receipt for an exchange or refund. Items returned after 7 days from the date of receipt will be exchanged for a store credit.

Gift items may be exchanged or returned for store credit.  Refunds on gift items will only be given to the original purchaser.

Please include your name, address, phone number, reason for return/exchange, and your credit card information INSIDE THE BOX.  We do not keep credit card information on file.  Credit will be given when the merchandise is received.  Credit will be given on merchandise only.  SHIPPING WILL NOT BE REFUNDED.

Shipping charges and insurance for returned merchandise are your responsibility.  We are not responsible for lost, damaged, or stolen merchandise.

If you refuse the package being delivered, you are still responsible for shipping charges on the returned merchandise.

If exchanging an item, please include receipt and credit card information along with the new size and/or color you need.  You will be charged appropriate shipping on the new item.

If we wrongly ship an item to you we will reimburse you for the shipping of the returned merchandise and the replacement item will be shipped at our expense.

 

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Need to return something?

Please enclose the return form along with your package: 

Return Form in Word format                           Return Form in PDF format